Q: Is there a guarantee?

The Designated Team fully stands behind all our products. If you are not satisfied with your item, simply send it back to us within 15 days from reception and we will refund you. No questions asked. To be eligible for a return, please refer to the Returns & Warranty page at the at the bottom of our website.

Q: Is there warranty?

The warranty period of Designated products covers 12 months. If you encounter any problem with your item within the warranty period, please send a photograph of the faulty or damaged part to info@designatedonline.com. We will assess the problem and come up with a solution which may entail free repair or replacement.

Q: How long will it take to receive my order?

All Designated orders are processed within 1-3 business days.

Q: How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link within 24 hours. Simply sit back, monitor its progress, and look forward to receiving your item.

Q: Why is the tracking link not working yet?

Please allow 48 to 72 hours for the tracking link’s information to update. If it does not show the progress of your order, please be assured that your package is on its way once you are notified that it has left the warehouse to be shipped.

Q: What’s your cancellation policy?

If you find yourself in a situation in which you must cancel an order, please contact us at info@designatedonline.com within 24 hours. If the order has been shipped, the cancellation cannot proceed.

Q: What devices can I charge with the solar panels?

You may charge any type of electronic device that charges through USB, including power banks, smartphones, tablets, media players, portable speakers, certain small drones, and some cameras. 

 

Q: Will the solar panels provide a smart safe charging?

A built-in intelligent chip identifies each device plugged in and automatically adjusts the energy output to provide the right amount of power which optimizes the charging quality and maximizes the overall battery life. It also offers multiple protections against overcharge, over-current, overload, and over-temperature.

Q: Will the solar panels charge devices without direct sunlight?

Direct sunlight is recommended. The stability and intensity of the sunlight affect the lead time to charge a device. Typically, a power bank (5000mAh) would take 2 to 3 hours to fully charge whereas an iPhone (1960mAh) would take 1 to 1.5 hours to fully charge.

Q: Is there a store where I can see the product?

Our products are currently available only through our online shop, but we are working towards distributing with retailers soon.

Q: Are the backpacks waterproof?

Our bags are made of materials which are resistant to water and dust. This means that your belongings will be safe under light rain. Under heavy downpours and more severe weather conditions, please use the provided rain cover to keep your valuables well protected.

Q: Is a power bank included with the Continental Solar Backpack?

No, but there are internal and external universal USB ports that allow you to charge all types of power banks available today. This way, you can choose your own power bank and feel free to update it with a new model whenever you please.

Q: How can I get in touch if I want to sell your product?

We are always happy to work with anyone who would like to sell Designated products. You can email us at info@designatedonline.com anytime. Thank you for your interest.

Q: Need help?

If you have any further questions before, during, or after your order, you can always reach us at info@designatedonline.com. Our customer support will respond within 24 hours.